Privacy Policy

1. Introduction

At Palace Poker Room, we value and respect your privacy. This policy describes how we collect, use, and protect your personal information when you use our services, including our website, mobile applications, and waitlist services.

2. Information We Collect

2.1 Information you voluntarily provide:

• Full name
• Phone number
• Email address
• Gaming preferences (game types, stakes)
• Emergency contact information

2.2 Information we collect automatically:

• IP address and approximate location
• Device and browser type
• Pages visited and browsing time
• Reservation history and game participation

3. How We Use Your Information

We use your information to:

• Manage your waitlist and reservations
• Notify you about table availability
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Send important service communications

4. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These include:

• Data encryption in transit and at rest
• Two-factor authentication for administrative accounts
• Restricted access only to authorized personnel
• Regular security audits

5. Information Sharing

We do not sell your personal information to third parties. We only share information when:

• It is necessary to provide our services (e.g., payment providers)
• We have your explicit consent
• It is required by law or competent authorities
• It is necessary to protect our rights or security

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to the processing of your data
• Withdraw your consent at any time

7. Data Retention

We maintain your personal information only for as long as necessary for the purposes set forth in this policy, or as required by applicable laws. For player information, we generally retain:

• Contact data: while you maintain an active account
• Gaming history: 5 years for regulatory compliance
• Marketing data: until you withdraw your consent

8. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. You can control the use of cookies through your browser settings. The cookies we use include:

• Essential cookies for basic site functionality
• Performance cookies to analyze site usage
• Functional cookies to remember your preferences

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies individually.

10. Changes to this Policy

We may update this privacy policy occasionally. We will notify you of significant changes through:

• Email to your registered address
• Prominent notice on our website
• Mobile app notification (if applicable)

11. Contact

If you have questions about this privacy policy or wish to exercise your rights, you can contact us:

12. Jurisdiction and Applicable Law

This privacy policy is governed by the laws of the United Mexican States. Any dispute related to this policy will be subject to the jurisdiction of the competent courts in Mexico City.