Data Deletion - Palace Poker Room

Your Right to Data Deletion

At Palace Poker Room, we respect your right to privacy and control over your personal data. In accordance with applicable data protection laws, including Mexico's Federal Law for the Protection of Personal Data Held by Private Parties (LFPDPPP) and the European GDPR, you have the right to request deletion of your personal information.

Data We Can Delete

When you request data deletion, we will remove the following information:

Contact information: Name, email address, phone number
Profile information: Profile photo, gaming preferences
Reservation history: Waitlist history and table reservations
Authentication data: Login credentials (if applicable)
Communication preferences: Notification and marketing settings
Usage data: Browsing history and platform activity
WhatsApp conversations: The full thread of messages exchanged with our WhatsApp Business number, including your phone number and profile name

Deleting Your WhatsApp Conversation

If you have messaged us on WhatsApp, you can ask us to delete that conversation even if you do not have a Palace Poker Room account. You do not need to register or to have played with us.

What gets deleted

The entire thread: your phone number, your WhatsApp profile name, every message in both directions and the internal enquiry-type label. We hold no copies of media files because we never download them.

How to request it

From WhatsApp itself: send ELIMINAR MIS DATOS (or DELETE MY DATA) to our WhatsApp Business number. A member of staff will process it and confirm on the same channel.
By email: write to alexb@pdn.mx with the subject «WhatsApp conversation deletion», stating the phone number you messaged us from.

We verify that the request comes from the number's owner before deleting anything, so that nobody can erase another person's conversation. Once verified, deletion is completed within a maximum of 30 calendar days.

If you only want to stop promotions

Nothing needs deleting: send BAJA (or STOP) to our WhatsApp number and we will stop sending commercial alerts immediately, keeping the history in case you need to ask us something later. It is the quickest option if your problem is the advertising and not the data.

Data held by Meta

Deleting your conversation from our systems does not erase data that Meta Platforms, Inc. holds independently as the operator of WhatsApp. For that you must contact Meta directly through the channels set out in the WhatsApp Privacy Policy.

Data We May Retain

For legal, regulatory, or security reasons, we may need to retain certain limited information even after your deletion request:

Financial transaction records: Required by law for 5 years
Regulatory compliance information: For audits and gaming regulation compliance
Security records: Related to fraud or security investigations
Anonymized data: Aggregated information that cannot personally identify you

How to Request Data Deletion

Option 1: Delete Your Account on the Website

You can close your website account yourself, straight away:

Log in to the Palace Poker Room website.
Tap your profile picture —the circle at the top right— and choose Manage account.
Open Security and, at the bottom, press Delete account.
Type Delete account in the box to confirm and press Delete account again. If it asks you to verify it's you (with your password or a code), do so.

This cannot be undone. It deletes your account and the way you sign in (password or Google sign-in), but not your player record —with your name, your contact details and your history at the room— nor your WhatsApp conversations. If you want us to delete those too, request it through any of the options below.

Option 2: By Email

Send an email to our privacy team with the following information:

To: alexb@pdn.mx

Subject: Data Deletion Request

Include:

Your full name
Email address associated with your account
Phone number (if provided)
Reason for request (optional)

Option 3: By Phone

Call our support team:

Phone: +52 1 55 7885 5001

Hours: 4:00 p.m. to 3:00 a.m., every day

Mention that you wish to request deletion of your personal data and follow the agent's instructions.

Option 4: In Person

Visit any of our locations and speak with a manager:

Mexico City: Av. Insurgentes Sur 878, Col del Valle Centro, Benito Juárez, 03100
Puebla: Blvrd del Niño Poblano 2510, Centro Comercial Angelópolis, 72810
Cancun: Av Tulum Esq Jabalí, Av. Labná con, Colonia Centro, 77500

Deletion Process

This is how we handle the requests you make by email, by phone, on WhatsApp or in person. Deleting your account on the website (option 1) is immediate and does not go through these steps.

Step 1: Verification (1-2 business days)

To protect your privacy, we will verify your identity before proceeding with deletion. This may include:

Email or SMS confirmation
Account information verification
Providing official identification (in exceptional cases)

Step 2: Grace Period (14 days)

Once your identity is verified, we begin a 14-day grace period during which:

Your account will be temporarily deactivated
You will not receive marketing communications
Your data remains in the system but inaccessible
You can cancel the deletion request at any time

Step 3: Permanent Deletion (After 14 days)

After the grace period, we will proceed to:

Delete all your personal data from our active systems
Remove your data from our backups within 90 days
Notify third parties with whom we shared your data to delete it as well
Send you a final confirmation email

Response Times

Receipt confirmation: 48 hours
Identity verification: 1-2 business days
Grace period: 14 days
Complete deletion from active systems: 30 days from verification
Backup deletion: Up to 90 days

Consequences of Deletion

By deleting your data, please note that:

❌ You will not be able to access your account or any Palace Poker Room services
❌ You will lose all your game history and statistics
❌ All reservations and waitlist registrations will be cancelled
❌ You will not be able to recover your data once deletion is complete
❌ Any benefits, points, or promotions will be permanently lost

Cancel a Deletion Request

If you change your mind during the 14-day grace period, you can cancel your request:

Send an email to alexb@pdn.mx with subject "Cancel Deletion"
Call +52 1 55 7885 5001

Alternatives to Complete Deletion

If you're not sure about completely deleting your data, consider these options:

Simply Stop Using Your Account

Nothing to do: your account and your history stay as they are
You can log back in whenever you like
Your data stays protected, but is not deleted

Limit Data Use

Disable notifications and marketing communications
Revoke specific data use permissions
Keep only essential information

Frequently Asked Questions

How long does the complete process take?

The complete process can take up to 30 days for active systems and up to 90 days for complete backup deletion.

Can I create a new account after deleting my data?

Yes, you can create a new account at any time, but it will be completely new without any previous history or data.

What if I have a pending legal dispute?

If you have an active legal dispute, we may need to retain your data until the matter is resolved.

Will my data be deleted if I log in with Google?

Yes, we will delete the data that Palace Poker Room holds, but your Google account will remain active. Your Google data is managed directly with Google.

Contact

If you have questions about the data deletion process or need assistance:

Privacy Email: alexb@pdn.mx