Responsible Gaming

Our Commitment

At Palace Poker Room, we promote a safe and healthy entertainment experience. Gaming should be a recreational and controlled activity. We implement measures and tools to help our users maintain responsible habits and prevent risky behaviors.

Responsible Gaming Principles

• Play for fun, not to make guaranteed money.
• Set a budget and respect it on each visit.
• Set time limits and take regular breaks.
• Don't play under the influence of alcohol or substances.
• Don't try to recover losses ("chasing losses").
• Balance gaming with other activities in your daily life.

Warning Signs

Consider seeking help if you notice any of these signs:

• You play more money or more time than planned.
• You hide gambling from friends or family.
• You use gambling to escape problems or emotions.
• Debt, selling belongings, or financial problems due to gambling.
• Negative impact on work, studies, or personal relationships.

Self-Control Tools

We make tools available to help you play responsibly. If you need to activate any, please approach our staff or contact us.

• Budget limits: set a maximum amount per session.
• Time limits: reminders and recommended breaks.
• Temporary break: request a pause from 24 hours to 3 months.
• Voluntary self-exclusion: access restriction for a defined period.

Protection of Minors

Access to our facilities and services is strictly prohibited to minors. We require official identification to verify age. We encourage parents and guardians to supervise device use and prevent minors from accessing gaming content.

Help and Resources

If you feel gambling is becoming a problem, seeking professional support is an important step.

• Professional care: clinical psychology or counseling specialized in addictions.
• Support groups: community organizations and support networks.
• Family support: resources to support loved ones in an informed way.

Advertising and Transparency

Our commercial messages promote responsible gaming and do not promise winnings. The probability of winning is uncertain and past results do not guarantee future results.

Privacy

We process personal data in accordance with our Privacy Policy. Limit, break, or self-exclusion requests are handled with strict confidentiality.

Contact

Legal Notices

• Gambling involves financial risks. Play responsibly.
• Participation is subject to our Terms and Conditions.
• Minimum age to play is 18 years (or 21 where required by law).